Building Blocks of Customer Experience

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By now you know how effective a promotional product can be, but it's not all about the free gift, it's about the overall customer experience too. When a customer is interacting with your business, they are looking for an entirely positive experience from start to finish, the promotional products you're handing out merely enhance the experience. This infographic will show you how you can apply the building blocks of customer experience to create what your customer is looking for, and how you can use these blocks for choosing the most effective promotional gift too.

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Total Merchandise | Editoral Team

Our editorial team is drawn from a pool of experienced promotional merchandise product team members, account managers, marketers and other contributors. With such a wide range of skills and experience, they write about many aspects of promotional merchandise, wider marketing and business matters, as well as company news updates.

The TM Edit: Our Most Popular Promotional Products Of 2019

18th Dec 2019
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Pens ,
Bags ,
Bottles ,
Most Popular

With the end of the year - and decade! - fast-approaching, we've decided to shine a light on the most popular promotional products of 2019. These are no o

The Best Promotional Merchandise for Schools

14th May 2019
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Most Popular

Branded items for schools come in many shapes and sizes, and are never more useful than at school events. From summer fêtes to end-of-term concerts, charity raffles to Chr

The TM Edit: Our Most Popular Products Of 2020

14th Dec 2020
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Most Popular ,
TM Academy

With the end of the year edging ever closer, we've decided to shine a light on our most popular promotional products of 2020. These aren't just any old merchandi