Building Blocks of Customer Experience

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By now you know how effective a promotional product can be, but it's not all about the free gift, it's about the overall customer experience too. When a customer is interacting with your business, they are looking for an entirely positive experience from start to finish, the promotional products you're handing out merely enhance the experience. This infographic will show you how you can apply the building blocks of customer experience to create what your customer is looking for, and how you can use these blocks for choosing the most effective promotional gift too.

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Total Merchandise | Editoral Team

Our editorial team is drawn from a pool of experienced promotional merchandise product team members, account managers, marketers and other contributors. With such a wide range of skills and experience, they write about many aspects of promotional merchandise, wider marketing and business matters, as well as company news updates.

TM Edit: The Most Exciting New Promotional Items For 2024

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Most Popular

New year, new merch! The start of a whole new year is the perfect opportunity to give some careful consideration to the marketing and merchandise plans you've got coming up

Get Ahead of The Competition with Best-Selling Sports Merchandise

With 84% of Brits having watched some sort of sport on the BBC alone last summer, it's fair to say that we're a nation of sports fans. Whether it was the FA Cup final, W

Revealed: The Best-Selling Promotional Products Of 2023

18th Dec 2023
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Most Popular ,
TM Academy

It's safe to say that 2023 has been quite the year for Total Merchandise. Over the last 12 months, we've hit some major milestones, grown our team, hosted our fi

The Best Autumn Merchandise Ideas For Your UK Business In 2024

29th Aug 2024
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Event Giveaways ,
Seasonal

Breathe it in, people: is that the crisp scent of autumn we can smell on the distant breeze...? Sure, it might still be warm outside - but with September a matter of day

Revealed! The Promotional Essentials Every Charity Needs In 2024

12th Aug 2024
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Event Giveaways ,
Charity

If you work for a charity - whether it's a nationwide organisation or a brand new initiative based on a locally-identified cause - you'll know how important spreading yo

In Honour of Plastic Free July: Ideas To Help Your Brand Cut Plastic

22nd Jul 2024
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Eco-Friendly

Plastic Free July is an inspiring worldwide movement that encourages people around the globe to swap single-use plastics in favour of other options. From disposabl

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