Building Blocks of Customer Experience

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By now you know how effective a promotional product can be, but it's not all about the free gift, it's about the overall customer experience too. When a customer is interacting with your business, they are looking for an entirely positive experience from start to finish, the promotional products you're handing out merely enhance the experience. This infographic will show you how you can apply the building blocks of customer experience to create what your customer is looking for, and how you can use these blocks for choosing the most effective promotional gift too.

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Total Merchandise | Editoral Team

Our editorial team is drawn from a pool of experienced promotional merchandise product team members, account managers, marketers and other contributors. With such a wide range of skills and experience, they write about many aspects of promotional merchandise, wider marketing and business matters, as well as company news updates.

The TM Edit: Top 10 Novelty Gifts That Your Customers Will Love

18th Feb 2021
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Most Popular ,
TM Academy

Are you looking for something unique to add some fun to your promotional activity? Well, we're here to help - look no further than our range of novelty giveaways for th

Get Ahead of The Competition with Best-Selling Sports Merchandise

With 84% of Brits having watched some sort of sport on the BBC alone last summer, it's fair to say that we're a nation of sports fans. Whether it was the FA Cup final, W

Our 10 Best-Selling Promotional Pens To Inspire Your Next Campaign

29th Jul 2019
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Pens ,
Most Popular

It may well be mightier than the sword - well, according to some, at least - but one thing's for sure: a promotional pen is a highly-effective tool to help market your