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What Our Customers Are Saying
We ordered some merchandise from Total Merchandise. Jade Smith was very helpful throughout the process and also made sure that our products got delivered to us on time for exhibition. They also provided us with free proofs and were very professional in their service!
All orders were complete and on time; massive thanks to Liz Burrows for the top customer service provided!
A well-organised and efficient response from Total Merchandise that met quite a tight deadline. The product was of good quality and certainly helped make the event to which the promotion was linked a great success. Recommended.
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Welcome to Total Merchandise - the award-winning home of the best promotional products, branded merchandise and corporate gifts in the UK.
Founded in 2004, Total Merchandise is one of the UK's leading suppliers of promotional merchandise printed with your company logo and marketing message. We are proud to offer a huge variety of promotional item ideas as well as printed products for any and every marketing campaign or promotional drive, including the UK's bestselling range of branded mugs, promotional bags and promotional pens.
With over 5,000 branded products available, our range of merchandise items includes clothing, totes, USBs, notepads, tech gadgets, power banks, keyrings, lanyards, sweets and more... Much more! In short, we've got the perfect promo products to match your requirements, especially if you're working with a specific theme, occasion or budget in mind. We can even source unusual promotional ideas to help your business really stand out from the competition. From the functional to the fun, the constructive to the cute, we have the perfect products for you - and that's a promise.
Promotional merchandise printed with your company branding can make excellent giveaways for exhibitions, trade shows, consumer events and more. From branded mugs to printed cotton tote bags and promotional pens, we have a vast assortment of items that can prove useful for any situation, whether it's for an event, a giveaway for a specific audience (such as students or valued suppliers) or simply to stock-up on in-house supplies. Products such as branded keyrings or logo-adorned travel sets can also be handed-out to loyal customers as part of a seasonal offer or to thank them for their custom at the end of a transaction.
Why Should You Consider
Branded products provide a fantastic way to market your business to customers, with promotional items offering a brilliant opportunity to drive awareness and company recognition long after your event or product launch.
According to research from the British Promotional Merchandise Association (BPMA), 81% of consumers keep promotional items for at least a year after receiving it, with promotional items found to be twice-as-likely to motivate consumer action than 'traditional' ad-spend methods. You can’t mute a promotional product or flick past it to the next page – rather, they’re tangible, in-hand reminders of your brand and its services.
Branded merchandise is a subtle yet savvy way to draw attention to your brand, integrating your logo with your customers' day-to-day lives and allowing them to subliminally link your business with all manner of actions, from the daily (the morning cuppa in a printed mug, perhaps) to the difficult (with your business providing a reassuring light-in-the-dark via a branded torch, say).
Want an instant inspiration fix of promotional item ideas? Look no further than our range of best-selling items. Promotional bags, branded mugs and printed ballpoint pens are always popular, with items ranging from desk essentials to techie gadgets are also all winners with our customers - and theirs! We have items that can suit all kinds of demographic, too, whether your target customer is at school, a busy professional or a sports fanatic.
With options to suit all industries, budgets and scenarios, we at Total Merchandise pride ourselves on providing an unbeatable range of products. Can’t find what you’re looking for or on a quest to find something unique for your upcoming marketing activity? Contact us – we’d be delighted to help you find the perfect fit for your campaign.
Impress With Corporate Gifts &
We also have a discerning assortment of luxury branded items: we're talking printed bottles of Prosecco, engraved pens, branded Moleskine notebooks… And so much more!
Our range of corporate gifts makes great giveaways for valued clients and colleagues alike. They offer a thoughtful way to show the recipient your business cares, whether you're thanking them for loyalty or helping them celebrate a special occasion. Despite a relatively low-cost, these are items with a high-perceived value, offering the lucky recipients a long-lasting reminder of the esteem your business holds them in. Of course, it's not just about your customers: promo products are also ideal for bringing some corporate identity into the workplace, too.
Promotional clothing, branded notepads and branded pens are all items that can be printed with your logo and used or worn by your colleagues, creating a sense of unity amongst your team as well as adding an impressive professional twist to meetings with clients, exhibition presences and more. Whatever your industry and however you and your team work – whether it’s on a shop floor, in an office or on the road – you can be confident that we have the perfect products for you and your colleagues.
We also have items that are ideal for helping promote your business at industry exhibitions, consumer shows and other events where having a strong brand presence can be crucial. Whether you’re after lanyards, bunting or banners, we’ve got it covered – contact us today for a quick quote.
In short, whichever impression you want to create and whichever marketing objective you want to achieve, promotional merchandise can help you smash your goals, create lasting impressions and assert your business as a leader in its industry.
Your Promotional Partner
At Total Merchandise, we pride ourselves on delivering excellent customer service, with an in-house team who endeavour to go above and beyond for every client.
Don’t just take our word for it though - the countless 5-star customer feedback we've received reviews.co.uk, Trustpilot, Google and Facebook speak for themselves! Whether you want help finding the ideal item for your campaign, need assistance with an artwork query or simply want an initial quote, our friendly account managers are just a phone call away. And it's not just our customers who love us: we pride ourselves on our strong relationships with our suppliers, too. In December 2019, we were delighted to win promotional merchandise Distributor of the Year in the annual Sourcing City awards, which is voted for by the industry. Three months later, in February 2020, we won again: our peers voted us Distributor of the Year £5m+ at the prestigious BPMA Awards.
Whether you want full-colour printing, high-quality embossing or elegant engraving, we have the product to suit. Certain items can be printed with digital photography, meaning that that stunning image from your latest campaign can be emblazoned on a promotional mug or notepad for a giveaway with serious impact.
If you're in a rush and need promotional products pronto, keep your eyes peeled for our 'Express' icons; these items can be shipped in as little as 48 or 72 hours from when you've approved the artwork, meaning that last-minute idea might not be as unrealistic as you first thought!
Whether you've been let down at short notice or were struck with inspiration in the middle of the night, we can help make your vision a reality.
Promotional Merchandise For The New Normal: Social Distancing Products, Branded Face Masks & More
As we enter a new way of living and working, there’s never been a better time to consider the health and wellbeing of your colleagues and customers. From branded face masks to printed posters and floor stickers, incorporating appropriate social distancing measures in the office is a great way to ensure your team feels protected and comfortable as they prepare to get back to business.
In a customer-centric environment – such as a shop, café or gallery - clearly demonstrating that health-and-safety measures are in action is a great way to reassure people that your business is doing everything it can to help stop the spread of germs and to be more Covid-secure.
We have a wide range of promotional face coverings, branded hand sanitiser and social distancing essentials available (such as printed posters, social distancing floor stickers and promotional pop up banners), which are all perfect for reminding people to follow the guidelines and keep two metres apart. We're confident we have all the social distancing products you could possibly require - we're your promotional partner, and we've got you covered.
FAQs About Total Merchandise
Q: What is Total Merchandise?
Total Merchandise is the UK’s double award-winning supplier of promotional products and branded giveaways. The company was founded in 2004 by Jason O’Connor, David Stoddart and Michelle Rae Stoddart, and is based in Essex.
Q: What is promotional merchandise?
Printed merchandise – also referred to as branded giveaways, promotional products, business merchandise or promo gifts, to list just a few of its aliases – are products that are printed with a company’s branding. Typically, this will be a business logo and/or contact details, as well as a slogan. A tried and trusted tactic that millions of businesses have incorporated over the decades, branded merchandise remains a crucial part of the modern marketing mix.
Custom merchandise is usually low-cost and high-impact, generating awareness and visibility for a business, campaign or event. It can also help to create brand awareness and recognition among potential and existing customers, patrons and/or attendees.
Q: What are the benefits of investing in business merchandise?
There are many benefits in spending your marketing budget on promotional products. We get it: when budgets are tight, you want to be able to guarantee that every single penny is working for your business... And advertising solutions don't come much more cost-effective than promotional merchandise!
Often offering your customers a practical purpose as well as awareness for our brand, business promotional gifts can provide a tactile way to get your company straight into the hands – and minds – of your customers in a way that other advertising methods are simply unable to.
Our huge range of promotional products offers price points to suit every marketing budget. As well as being great for giving to customers and potential leads, corporate gifts also make great incentives for staff as well as high-end branded giveaways for loyal clients.
Q: What kind of return on investment (ROI) can I expect from printed promotional products?
Research shared by the Advertising Specialty Institute (ASI) in 2019 revealed that the most popular promotional products can garner many thousands of impressions each year. This isn't limited just to your recipient themselves; rather, a wearable giveaway (such as a logo-printed bag or promotional T-shirt) can also clock up meaningful awareness of your brand with everyone they encounter, too.
Of course, the practicality and usability of custom merchandise will influence the ROI you can expect to see. Personalised freebies that can offer your customers a daily purpose or a reusable function are proven to generate an astonishing amount of awareness and visibility for your brand.
Q: What are the most popular promotional products in the UK?
According to insights shared by the Advertising Specialty Institute (ASI) in 2019, the most popular business promotional items include promotional drinkware, branded USB sticks and printed power banks. Other popular branded giveaways include:
Q: Do promotional items really work?
Yes! Ideal for generating positive awareness for any business, branded giveaways and corporate items are perfect for keeping all eyes on your logo. In fact, recent research shared by the British Promotional Merchandise Association found that 96% of people believe their awareness of a brand increases after receiving promotional items.
The same study also found that almost 80% of people would be more likely to work with a brand after receiving corporate promotional gifts printed with its logo. It goes to show: printing custom merchandise with your branding really does generate meaningful and positive visibility for your business. Whether you opt for high end promotional giveaways or low-cost items with your logo, branded products offer a great way to max your visibility - without busting your budget!
Q: How do I use your website to find promotional products?
We pride ourselves on the simplicity and ease-of-use of the Total Merchandise website. You can find what you’re looking for by browsing our various categories – such as ‘Pens & Writing’ or ‘Pads & Paper’ – or by using the ‘Search’ bar to look for specific items. Be sure to check out our homepage for the latest ideas, too!
Once you land on a category page, you can use filters – such as delivery time or best sellers – to find custom merchandise options that match your precise requirements. If you need help, don’t hesitate to contact us.
Q: I’ve found a product I love on your website. What do I do now?
Great! Once you’ve found the perfect promotional products for your upcoming campaign or brand activity, simply fill out our Rapid Quote form to receive pricing back within one working hour. You will also be introduced via email to your Account Manager, who will be there to guide you through every step of the process.
Q: Can you print my business logo on your products?
Yes, we can - it's what we do best! Once you’ve accepted our quote for your branded merchandise, we will then ask you to provide the artwork you would like printed on to the item. You can find out more about this on our Artwork Guidelines page.
Q: What types of promotional products do you offer?
We have every type of branded merchandise and corporate giveaway you could possibly imagine – and on the off-chance you can’t find it, let us know and we’ll source it for you!
Our range of promotional goodies includes promotional bags, corporate clothing, branded mugs, printed pens, branded notepads, printed keyrings, promotional lanyards, logo printed office supplies… And more! Use our menus to explore our different categories of products, or use the ‘Search’ box to find exactly what you’re looking for.
Our expert Product team is always on the look-out for the best and most exciting new promotional merchandise ideas. Whether you're looking for a tried-and-tested classic or something that bit different to make you stand out from the competition, you can be confident we've got it.
Q: What are your best selling promotional products?
Our best selling branded giveaways include:
You can browse our full range of best selling promotional merchandise in our Best Sellers section. Alternatively, keep your eyes peeled for the rosette icon alongside products, which denotes them as best selling; you can also use the ‘Sort By’ filter at the top of each category to display the best seller products within a specific category.
Q: Do you offer eco-friendly merchandise?
We do! We currently offer over 500 promotional products that boast eco credentials, whether it’s the material they’re made from, the green living practices they encourage or their reusability. Our range of eco merchandise includes promotional drinkware, printed keyrings, promotional bags and more – explore our full range of eco friendly promotional products to see everything we have available.
Keep your eyes peeled for the green leaf icon on products to see which items are eco friendly, or use the left-hand filters on category pages to find the items that are eco.
Q: Is there a minimum order quantity if I want to place an order?
There is. You can see the minimum order quantity (MOQ) for each of our promotional products at the top of an item’s individual listing page. It’s clearly displayed under ‘Minimum Order’. If you require an order volume that’s smaller than that stated, contact us to discuss the unique needs of your business.
Q: How can I receive pricing for the promotional products I see on your website?
It’s easy! Simply fill out the ‘Rapid Quote’ form on a product page to receive pricing straight to your inbox within one working hour or less. The quote you receive will clearly explain how the price has been reached and will also introduce you to your Account Manager, who will be happy to answer any questions you might have.
Q: I’ve received cheaper pricing from elsewhere. Are you able to match it?
Yes. Our size means we’ve got the biggest buying power in the market, so we can pass the savings on to you. Our pricing structure is periodically independently reviewed against similar suppliers. We’re so confident in our pricing that we guarantee that if you find your corporate merchandise cheaper elsewhere, we’ll match (and often beat) the price*. (*Advertised like-for-like, excludes special offers.)
Q: Can your team help me order my promotional products?
Q: What are the different branding methods you use to create promotional products?
We use a wide range of printing processes to brand promotional products, which vary depending on the item. Some of our corporate gifts can be branded in multiple ways (for example, some of our pens can be printed or engraved). You can see the different methods that are used to brand an individual product by clicking on the dropdown arrow underneath ‘Options’ on a product’s listing page.
You can find out more about the various branding methods we use via our Printing Processes guide.
Q: What are the lead times on your promotional products?
The lead times of all our promotional items are clearly displayed on a product’s listing page. You can find the information underneath ‘Lead Time’, with times stated being working days from your approval of artwork.
Q: I need my promotional merchandise ASAP. How quickly can you deliver?
We can offer dispatch on some of our branded items in as little as two working days from your artwork approval. To view our express delivery promotional products, keep your eyes peeled for the circled numbers alongside product listings (where a ‘2’ in a circle denotes dispatch in two working days, a ‘3’ in a circle denotes dispatch in three working days and so on) or use the left-hand filters to find the items that best match your time frame. You can also explore our full range of Express Delivery products.
Q: Can I request free samples of custom merchandise?
We're always happy to provide free samples if you’re considering placing an order for one of our products. Once you've requested a quote, simply ask your Account Manager about receiving a sample. For many of our items, this service is free, although there is sometimes a small charge for higher-value items. Printed merchandise samples are chargeable.