Refund Policy

We want to make sure that you are entirely satisfied with your order; however sometimes things can go wrong.

Please ensure you inspect your order. Should there be any problems with your order please notify us immediately. You can do this via telephone on 01376 509092 or via email. You can either email the person you placed the order with or info@totalmerchandise.co.uk.

So we can rectify any problems, we may request collection of the order so that we can inspect the goods, so please do not distribute any part of the order.

Once the order has been collected and quality-checked and we have confirmed that either the product or the print is faulty, we will offer to either a) rerun the faulty portion of the order or b) give a refund equal to the value of the faulty portion of the order.