Ordering with Total Merchandise:
how
it works

A straightforward process from first enquiry to final delivery, with five-star service every step of the way.

5 star service

10k+ products

Artwork help

Fast UK delivery

UK's lowest prices

Step 1

Get a quote
for your promo

We have 10,000+ promotional products on our website – and choosing the right merch for your business couldn't be easier. Use our search bar to find something quickly or browse our menu to view all our product categories. Once you're within a category, our filters will help you locate the products that are most relevant to your requirements.

Once you've found the product you're looking for, follow the on-screen steps to request a quote. Alternatively, if you're ready to order, you can bypass the quote stage and place an order request instead. To do this, you'll need to upload your artwork and select your desired delivery date – a member of our team will then be in touch to confirm next steps.

Our clear pricing display also means that you can instantly see the total price for your products – there are no hidden charges around here.

Step 2

Samples and visuals

Testing out a product for yourself is the perfect way to decide if it’s the right fit for your business or not, and so we’ll always encourage our clients to request samples. Typically, our samples are free of charge and will be delivered to you unbranded and in the colour of your choice.

While seeing an unbranded sample is one thing, we know that understanding how it will look with your design is something else entirely. With that in mind, our Artwork Studio are on-hand to provide you with a free PDF visual that shows how your product will look with your artwork.

Step 3

Confirm your payment method

There are two payment options available: payment in advance or applying for a credit account. Payment in advance will require you to pay for your merchandise prior to production. If you’d like to apply for a credit account, please let your account manager know.

Pay in advance or apply for a credit account

Step 4

Artwork
& approval

Can’t imagine how a product will look with your artwork? Our inhouse Artwork Studio can create a visual PDF, which shows how your merch will look with your branding.

If you decide to go ahead and place an order, they’ll then create a proof for you – much like the visual, it shows how your design looks on your product. You can make amends if required and nothing will go into production until you’ve signed it off.

Step 5

Production & delivery

Once payment and artwork approval have been arranged, your products will move into production, and we’ll keep you updated through to delivery. Once you’ve received your merch, you’ll be invited to review us – and we’ll look forward to assisting you with another order again soon.

"For over 20 years, we've been committed to taking the hassle out of buying promotional merchandise. From discussing your project to the delivery of your finished products, you can be confident that your order is backed by expert advice, award-winning service and a team that's dedicated to making your experience as straightforward as possible. That's why so many businesses choose us time after time as their trusted promotional partner."

Jason O'Connor Managing Director

Ordering with Total Merchandise: how it works

Get a quote for your promo