COVID-19 update: The second lockdown doesn't affect our ability to fulfil your order and we are operating business as usual.

Frequently Asked Questions

Can we talk to you directly?

Yes, you can! We're open 8.30am - 5.30pm Monday to Friday and you can call us at any time during these hours. If you're making a query over the weekend, we will respond to you first thing on Monday morning.

If you are already dealing with someone on the Total Merchandise, please find your account manager's contact details and call/email them directly.

Alternatively, request a quote from us using our one-hour Rapid Quote Service and we will get your quote back to you within one working hour.

How do I place my order?

There are two ways you can place an order with Total Merchandise.

  1. Request a rapid quote via our website and a member of our team will get back to you with a formal quote. Simply respond to the quote to confirm the product(s) you would like.
  2. Call our sales team directly on 01376 509092 and place your order over the phone.

Want more information? Read a more detailed explanation of our quote and ordering process.

How will you personalise my selected products with my logo?

You will need to provide us with the artwork you'd like used on your promotional item of choice. This can be supplied to us via email as a vector-based image (saved as curves/outlines, ideally in .EPS or .PDF format). This sort of file will usually be produced in Adobe Illustrator.

Full colour images can be supplied as high-resolution Photoshop files that are at least 300dpi (supplied as .JPG files), and the required print size or larger. If you need further help with your logo, please consult our artwork requirements.

Can I see a sample of my chosen promotional item before I order?

Yes, of course you can - in fact, we always advise our clients to get a sample of their product to ensure the item is fit for purpose. The majority of our samples are non-chargeable but there can be a charge for more expensive items.

Do you have a catalogue of your products available?

We no longer print paper catalogues as we are striving to do our utmost to be an eco-friendly promotional merchandise company. Our website is updated every day in order to ensure you have the best possible range of branded products to choose from - at the best possible prices!

Alternatively, if you can't find the item you want, please contact our sales team, who will help you find what you're looking for.

Written by

Michelle Rae Stoddart | Co-Founder and Finance Director

After establishing a successful career in finance, Michelle co-founded Total Merchandise in 2004. As our Finance Director, she provides financial leadership, working closely with the Accounts and Sales teams to ensure the fiscal side of the business runs smoothly. Her financial expertise and sharp eye for detail combine to impact and influence everything, from supplier interactions to customer relationships. In her spare time, Michelle enjoys gardening, films and looking after her beloved brood of hens.

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Michelle Rae Stoddart Head of Finance