Frequently Asked Questions | Promotional Merchandise Questions

Can we talk to you directly, right now?

Yes you can. Please call us on 01376509092. We are open from 8.30am until 5.30pm. A list of contacts can be found here.

How do I place my order?

There are several ways in which you can order.

You can request a rapid 1 hour quote from our website and a member of our sales team will send over a formal quotation. Simply respond to the quote confirming what product(s) you would like to order.
You can call our sales team on 01376509092 and they will arrange the order for you.
If you require more detailed information, please see our link below
Our Ordering Process

How will you personalise my selected products with my logo?

You will need to supply us with your artwork for branding your promotional merchandise. This may be supplied to us by e-mail as a vector-based image (saved as curves outlines, ideally in .EPS or .PDF format). This is usually produced in Adobe Illustrator.

Full colour images can be supplied as high-resolution Photoshop files that are at least 300 dpi (supplied as .JPG) and the required print size or larger. If you need further help with your logo, a full copy of our artwork requirements is available here.

Can we see actual samples of the promotional products before we buy them?

Yes, you can. We always advise clients to have a sample to ensure the product is fit for the purpose. The majority of our samples are non-chargeable, however there is a charge for more expensive items

Do you have a catalogue?

We no longer print catalogues as we believe in being an eco-friendly promotional gift company wherever possible. Our comprehensive website is updated daily to ensure you receive the most current products at competitive prices.

Alternatively, if you cannot find a product that meets your requirements, please call us and we will do our best to find one for you.