About Us

Total Merchandise Limited. "Branding Complete"

We are an award-winning promotional merchandise and business gift supplier, founded in 2001.

As one of the UK's leading independently owned suppliers of printed promotional merchandise, Total Merchandise Ltd offer a truly unrivalled quality of service to our customers be they public or private sector, large or small.

By offering direct access to our Management Team customers have the unique ability to discuss any specific needs they may have with us, in addition to our dedicated team of over 25 sales advisers.

Our Management Team consists of the following members:

David Stoddart
Systems Director
and Owner
Jason O'Connor
Sales Director
and Owner
Michelle Rae Stoddart
Finance Director
and Owner

We are based in Colchester, Essex, a few miles from the M25 and welcome a visit from you anytime. If you can't visit us in person and time is critical, why not submit a quick quote enquiry form through the website to receive your pricing within 1 working hour!

Our experienced group of dedicated individuals come together as a team to provide tailored solutions to fulfill the needs of both new and existing customers, in a family friendly manner.

In addition to having direct access to our management team our unique setup also includes an Art and Design team, Samples Department, Product Development Manager, Web Site Developers, System Developers and Dedicated Sales Advisers.

Customer service is pivotal in our industry. We ensure you have a single point of contact processing your order from start to finish, who will update you with progress as and when required. This means that you can rely on us to ensure your products are delivered on time, in full and at a price that fulfills your business needs.

Our dedicated, unique approach and friendly sales staff continue to deliver exceptional customer service which is demonstrated by the growth of our client base and increasing order value year on year.

Our website has been developed based on feedback from customers and suppliers alike, in conjunction with the ever changing needs of businesses with regards to environmental impacts, ethical sourcing and the CR sustainability agenda.

In order to ensure customer service levels are continually assessed and improved upon we actively seek feedback from customers, suppliers and staff alike via survey monkeys developed specifically for each focus group.

With over 10000 products available from UK and European suppliers, we have the ability to respond at short notice to short lead times, especially in relation to plain stock orders. Our tried, tested and trusted relationships with manufacturers and suppliers allows us to meet your bespoke requirements - be they large or small.

We offer a tailored solution via our Art and Design Department, be it amending existing artwork, adding a web address to your existing artwork or completely re-drawing your logo into a print ready format.

Please feel free to browse our web site, submit a quick quote enquiry or leave a call back request for a prompt response from our Sales Team.

For telephone enquiries please call 01376 509092 to speak to a member of our team, or simply e-mail quotes@totalmerchandise.co.uk

You can also find us on all of the major social media networks.

We look forward to developing and supplying a unique tailored solution to meet your requirements...

Let us call you back!

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