Total Merchandise Limited. "Branding Complete"
We are an award-winning promotional merchandise and business gift supplier founded in 2004. The company and its staff have come a long way since then and below is a brief account of our journey to become one of the UK’s leading suppliers of branded gifts.
Initially the business was divided between two counties, operating from our spare rooms in Essex and Suffolk, 17 years ago. It swiftly became apparent, however, that we needed office space in one central location for all staff to work from and nurture the rapid growth of the company.
By the time our branded products business was working and thriving in its first unified location, we had six employees, including the owners and Liz. To date, Liz is our longest serving member of staff with 14 years' experience behind her. Liz started out making the Post Office run for us after school and is now one of the most proficient members of our Sales Team.
Not much later, success drove us to expansion yet again and we rented a larger office in Little Braxted on a farm. The scenic location, not far from the centre of Witham, had picturesque landscapes interspersed with trees, cows and sheep. It was seemingly idyllic, however faster internet for an internet-based company that was growing every day was vital.
Our company sends and receives around 30,000 emails a day, including large artwork files for our promotional gift clients. We also back up our corporate branded product pricing and data securely off site, this all needs super-fast broadband, which unfortunately a rural, isolated location could not provide.
So with 20 members of staff, 20 extra phone lines, 20 extra computers and numerous advancements with our servers and technology, we made the move to our office in Colchester, Essex.
The new location was much more central for us and the new staff we would take on in the future. It provided easy access to ultra-fast broadband and our own parking bays, as well as amenities like security code entry, a restaurant, a hairdresser, a newsagent and our own cleaners. It was right from the start a professional environment furnished with new desks, new chairs and everything the team would need to work efficiently as the company continued to grow.
As one of the UK's leading independently owned suppliers ofprinted promotional giveaways, Total Merchandise Ltd offer a truly unrivalled quality of service to our customers, be they public or private sector, large or small. By offering direct access to our Management Team, customers have the unique ability to discuss any specific needs they may have with us, in addition to our dedicated team of over 25 sales advisers.
Our Management Team consists of the following members:
Head of Finance
Our office in Colchester, Essex, is only a few miles from the M25 and we welcome a visit from you anytime. If you can't visit us in person and time is critical, you could even submit a Rapid Quote enquiry through the website to receive your pricing within 1 working hour!
Our experienced group of dedicated individuals come together as a team to provide marketing solutions tailored to you. Each and every one is committed to fulfilling the needs of both new and existing customers in a family friendly manner.
In addition to having direct access to our management team and your own dedicated Sales Adviser, our unique setup also includes an Art and Design Department, Samples Department, Product Development Team, Web Site Developers and System Developers, all working to make your promotional campaign as smooth as possible.
Customer service is pivotal in our industry. We strive to ensure you have a single point of contact processing your order from start to finish, who will update you with progress as and when required. This means that you can rely on us to ensure your products are delivered on time, in full and at a price that fulfils your business needs. Our dedicated, unique approach and friendly sales staff continue to deliver exceptional customer service which is demonstrated by the growth of our client base and increasing order value year on year.
Our website has been developed based on feedback from customers and suppliers alike, in conjunction with the ever-changing needs of businesses with regards to environmental impacts, ethical sourcing and the CR sustainability agenda.
In order to ensure customer service levels are continually assessed and improved upon, we actively seek feedback from customers, suppliers and staff alike via survey monkeys developed specifically for each focus group.
With over 10,000 products available from UK and European custom branded gift suppliers, we have the ability to respond at short notice to tight deadlines, especially in relation to plain stock orders. Our tried, tested and trusted relationships with manufacturers and suppliers allows us to meet your bespoke requirements - be they large or small.
We offer further assistance in your promotional campaign via our Art and Design Department, be it amending existing artwork, adding a web address to your existing artwork or completely re-drawing your logo into a print ready format.
Please feel free to browse our web site, submit a Rapid Quote enquiry or leave a Call Me Back request for a prompt response from our Sales Team.
You can also find us on all of the major social media networks.
We look forward to developing and supplying a unique tailored solution to meet your requirements for all of your promotional merchandise needs...