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We have used Total Merchandise for a…

We have used Total Merchandise for a number of years - they have such a great product range and ordering is made very simple - the team are really helpful, and Poppy S was exceptional in terms of checking we had what we needed, and keeping us informed during the whole process - would definitely recommend using if you need some corporate goods!

Once again great service and products…

Once again great service and products from Total Merchandise - Poppy S was so helpful in getting the products just right for our requirements. A smooth process from start to finish and prompt delivery. Would highly recommend.

Great service

Great service, the items arrived on time and were of good quality. Eloise was super helful.

Excellent customer service from Alice…

Excellent customer service from Alice Ponting! Very friendly and efficient - great products, prices and all round service. Thank you, a pleasure to deal with Alice and TM as always :-) *****

Very Good Experience - Poppy S was particularly helpful

Very smooth experience, Poppy S walked us through every step of the process. Very happy with the multi-tools purchased.

Re-ordering made easy

We have previously used Total Merchandise so was grateful that as a returning customer I didn't need to dig out or make up new design files to get my re-order underway. Poppy S was very helpful and made the whole process easy and a joy to work with.

Great Experience

I had a great experience! The metal key chains I ordered look great and my merchandise consultant Eloise French was really helpful and responded to all my queries very quickly.

Pens for Expo Giveaway

We approached Total Merchandise for some giveaways for a Expo we were doing. Time was fairly short but the Support from Eloise was great throughout - from selection of products, approval of artwork and confirmation of delivery dates, communication was clear and reasonably quick. The pens we ordered arrived on the promised date and we're really happy with the quality of the product and the printing. Would happily recommend

Outstanding service, very happy with the outcome

We recently purchased branded water bottles and notebooks for our event, and the service we received from Alice Ponting, our Merchandising Consultant, was outstanding from start to finish. Alice was professional, friendly, responsive, and went above and beyond to help us meet a very tight deadline. She provided excellent product recommendations, suggested alternative options where appropriate, and kept us updated throughout the process. Her attention to detail and proactive follow-up meant we always felt informed and supported. It was clear that our order was in very capable hands, and Alice's commitment to delivering a seamless experience gave us complete confidence throughout. She is a real asset to the team, and I wouldn't hesitate to recommend both Alice and the company to others. Thank you for such excellent service!

Poppy S handled the order and kept me…

Poppy S handled the order and kept me informed throughout. Easy ordering process, the kids are going to love their own personalised monkeys! 😊 Will order more soon.

We had a great experience

We had a great experience with Total Merchandise! A special thank you to Poppy S, who was fantastic to deal with, she was friendly, responsive, and always happy to help, making everything smooth and stress-free. The quality of service was excellent, look forward to working with them again!

Brillint service

Amiee was extremely helpful and her customer attention was superb. This was a very tight deadline and she gave us all the confidence we needed to trust her with the order. Thank you!

Perfect branded Toblerones

So happy with the branded Toblerones we ordered. Poppy S was very helpful in pulling together the quote and getting the order out to us on time for our event. Couldn't ask for more. Would happily recommend.

Great products and customer experience

I've used Total Merchandise a number of times over the past few years and have always been happy with the service and products. Many thanks to Eloise for a great job done this year with our Xmas bags, it was a challenge due to issues on our side, but she persevered and got our product out exactly as we wanted on time and on budget. Thankyou.

Great Service and fast turnaround

Great Service and fast turnaround. Jessica was really helpful. I was kept informed at every step. The whole process was seamless. I am delighted with my branded merchandise

Total Merch were great!

Our account manager Eloise French was extremely responsive and friendly throughout our latest order, giving us regular updates, which was appreciated. Can't recommend total merch enough !

Jessica was extremely helpful

Jessica was extremely helpful, answering all of our questions and getting quotes and proofs over to us for approval. The water bottles have arrived looking very smart. We will definitely be using Total Merchandise again.

Products were delivered days earlier…

Products were delivered days earlier than what we expected which was great. The designs were as expected. Our consultant Eloise was extremely helpful in the process and patient as we changed the artwork after placing order. Communication was smooth throughout the process and I can honestly recommend Total Merchandise to anyone.

Calm and Professional Service

Huge credit to Eloise, this was a last-minute order with a pressing deadline and coupled with some staff absence here, I feared the order might go horribly wrong. I should not have been too concerned, Eloise was calm and professional throughout and our order arrived with time to spare. Many thanks!

Friendly and efficient service

Friendly and efficient service. We have used Total Merchandise a few times now, and have always found them to be friendly and efficient. On our most recent purchase Eloise French was particularly helpful.

Great Customer Service

From my first conversation with Eloise who helped me place my order for some engraved pens the customer service was excellent. I hadn't left a lot of time for the pens to be delivered before I needed them and really didn't think they would arrive in time but they arrived with three days to spare, The pens were exactly what I wanted. Just wish other companies customer service was as good. Well done!!

Eloise from the Merchandise team was…

Eloise from the Merchandise team was very attentive and provided with clear information. We are very pleased with the product at an affordable price. Thank you!

I could not be more pleased

I could not be more pleased with the personalised products I have purchased from Total Merchandise and the service I have received from Jessica has been excellent! She has gone above and beyond to find me the best solution for my requirements. Highly recommend - thank you!

Very efficient.

Very efficient. Everything correct and delivered on time.

Great customer service and everyone was…

Great customer service and everyone was extremely responsive. Thank you Isabelle and Poppy S!

Highly recommend Total Merchandise

I've used Total Merchandise a few times now, most recently for personalised keyrings, and have always had a brilliant experience. The keyrings were great quality and delivered on time. Poppy S is our account manager, they were very helpful and responsive at every step. Highly recommend.

ORder with Ease

We make regular orders via Poppy S for our business, and she makes every order a dream experience. Easy to communicate with and make order with, never had any issues with anything over 2 years of ordering with TM and Poppy. Will continue to do so for a long time to come!

Great company

Great company. Aimee was really helpful when we recently needed something within a tight time frame. Will definitely use again!

massive thanks to Poppy Saville

massive thanks to Poppy Saville, so helpful and made my unrealistic deadlines happen like magic, so pleased with goods

Very helpful

Very helpful. Eloise was able to assist us in getting some great merch sourced at short notice for an event. Will definitely be using again for our future orders.

Great service!

My items arrived very quicky and exactly like the proof I approved. Special shoutout to Poppy S for all her help and communiation throughout the ordering process! Will definitely be using for future orders.

The recycled bugs are fabulous and the…

The recycled bugs are fabulous and the whole process from start to finish was flawless!

Great service

Great service - Poppy Saville was so helpful! Normally my colleague places our merch orders but was away on holiday and Poppy was an absolute star, answered all my questions and helped confirm the ordering and proofing process for me and kept me up to speed at every step. Great service, thank you !

Quick turnaround

Quick turnaround, fully supported through the ordering process and a highly finish product for our business!

Great communication from everyone at Total Merchandise. The products are made to a high quality, and we are very happy with everything. We will definitely be using them again in the future.

Great service from Total Merchandise - our tote bags had a sharp print and were true to our brand colours and Poppy S was great to work with.

I streated to order some engraved pens on a Friday and by a week later on the Saturday they arrived. I really didn't believe they would be made and delivered in such a short time.The help I got from Eloise in their Colchester branch was excellent. The pens are exactly what I wanted. Great Cutomer Serviece. Well done.

High quality goods, speedy service and turnaround - perfect for our Charity's needs

Excellent, speedy service. Was very impressed with Charlotte, who was always at the end of the phone offering support

Amazing service from Izzy and the team. Our client moved the goalpost mid production, but we were still able to deliver the goods in time for the plane destined for the Maldives :)