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Excellent Service

We have ordered several different items for our shop through Total Merchandise and have always been please with the professional conduct of the staff and the quality of the products. Poppy S. has been exceptional in helping us and has provided advice on multiple occasions to help our products look their best.

Fantastic Service

We needed products for two separate companies, and Jessica was extremely helpful and professional throughout. She guided us smoothly through the ordering process, making everything straightforward and efficient. Excellent customer service.

Hannah isa great person to deal with

Hannah isa great person to deal with. Quick and responsive. Items are good value.

Jessica Hickman was very polite

Jessica Hickman was very polite, helpful, and professional throughout the process. She provided excellent customer service and made everything easy from start to finish. Thank you for the great service and a job well done.

Highly recommend

Handled and delivered very quickly and professionally with the end product being high quality. Thank you Poppy S, big help in making the process smooth and seamless, highly recommend!

Great support team - Great products

I've used online marketing products before. But Total Merchandise is way better. Jessica Hickman was my Sales Advisor and assisted me thought the entire process from ording to ensuring my delivery was received. The service and my end product was way better than I hope for. Good quality, great price. Best of all was knowing I has a sales advisor for any problems or questions. Easy 5 star - weldone guys 💪

Efficient quick deliveries and good communication

Very helpful and great communicators. The products I received are very good

Great communication

Great communication. Good price. Good service. Prompt delivery. Communication every step of the way. Very professional. A special mention of Alice Ponting who was the point of contact from start to finish. So helpful and a pleasure to deal with. Very pleased with the process and the product received.

We ordered some pens to give out at a…

We ordered some pens to give out at a festival our organization is attending. Lois was extremely helpful in guiding me through the process. Our pens arrived on time and look very professional.

I've been using Total Merchandise for…

I've been using Total Merchandise for years, as they give excellent service. Poppy S was excellent at helping me this time around - she is speedy and professional.

Highly recommended

I have ordered small promotional giveaways from Total Merchandise several times now. Their service is extremely efficient and friendly and their prices are very competitive. I strongly recommend them.

Great quality bags

Great quality bags, assisted by Amiee who was very helpful and patient! She is 5 stars.

Thank you to Jessica for helping us…

Thank you to Jessica for helping us with another order. Everything was processed as delivered quickly.

Really great service.

I’ve been very impressed with Total Merchandise. We’d been let down by a previous supplier and contacted Total Merchandise on the off chance they could help. Isabelle C was brilliant to deal with. She immediately was able to source what we needed, was easy to contact and a pleasure to speak with. Our products arrived as promised on time and look great. Will definitely use in future.

Great service end to end.

Friendly, attentive, timely delivery and great service all round from Jess H - thank you!

Poppy Walmsley at Total Merchandise was…

Poppy Walmsley at Total Merchandise was extremely helpful, she responded quickly, and with care, to our enquiries, the company fulfilled our two orders within the expected time frame, the quality of the merchandise was very good, and Poppy followed up to make sure that we were happy with the order.

Happy

We've been a long-time customer and recently placed a new order. Poppy S was great * very helpful!

SBC.

SBC Multiple order placed in July for promotional events. Found customer service and support brilliant from the onset. Quick and competative quotes and great attention to detail during the design process. Very fast delivery once designs and layouts approved. Top rate sales support and advice from Alice and Poppy, throughout the whole ordering and sales process. Merchandise design, personalisation and finish quality is excellent. Would recommend and shall be using again.

Happy with the service and support offered. Ellie was helpful over email, the products were as expected. Possibly the design on the trolley coin was too much to look very clear, but overall happy with the service and products.

Amazing service from Izzy and the team. Our client moved the goalpost mid production, but we were still able to deliver the goods in time for the plane destined for the Maldives :)

High quality goods, speedy service and turnaround - perfect for our Charity's needs

Great communication from everyone at Total Merchandise. The products are made to a high quality, and we are very happy with everything. We will definitely be using them again in the future.

Excellent, speedy service. Was very impressed with Charlotte, who was always at the end of the phone offering support