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Another brilliant job by the TM team

Another brilliant job by the TM team, they are our go to for all things branded.

Very Good Experience - Poppy S was particularly helpful

Very smooth experience, Poppy S walked us through every step of the process. Very happy with the multi-tools purchased.

Bringing My Vision to Life!

I contacted Hannah for our internal organisational programme for some merchandise. Hannah has been exceptionally kind, friendly and helpful throughout the process. From initial calls to delivery. She has helped bring my visions to reality. The products ordered have been exceptional quality. Will not be the last time ordering from Hannah!

Great Customer Service

From my first conversation with Eloise who helped me place my order for some engraved pens the customer service was excellent. I hadn't left a lot of time for the pens to be delivered before I needed them and really didn't think they would arrive in time but they arrived with three days to spare, The pens were exactly what I wanted. Just wish other companies customer service was as good. Well done!!

massive thanks to Poppy Saville

massive thanks to Poppy Saville, so helpful and made my unrealistic deadlines happen like magic, so pleased with goods

Top product and service

I'm very satisfied with an order I placed for branded bags. The order process was smooth and efficient. The sales rep Poppy S was excellent.

Great Service and fast turnaround

Great Service and fast turnaround. Jessica was really helpful. I was kept informed at every step. The whole process was seamless. I am delighted with my branded merchandise

Poppy S handled the order and kept me…

Poppy S handled the order and kept me informed throughout. Easy ordering process, the kids are going to love their own personalised monkeys! 😊 Will order more soon.

Excellent service again from Total…

Excellent service again from Total Merchandise. Poppy S was brilliant to deal with throughout our latest order of premium flasks for Merlin. Everything was handled smoothly and professionally, and the finished flasks look great. We switched to Total Merchandise a few years ago, and the consistently high level of service is exactly why we continue to use them. Thanks again to Poppy and the team!

Outstanding service, very happy with the outcome

We recently purchased branded water bottles and notebooks for our event, and the service we received from Alice Ponting, our Merchandising Consultant, was outstanding from start to finish. Alice was professional, friendly, responsive, and went above and beyond to help us meet a very tight deadline. She provided excellent product recommendations, suggested alternative options where appropriate, and kept us updated throughout the process. Her attention to detail and proactive follow-up meant we always felt informed and supported. It was clear that our order was in very capable hands, and Alice's commitment to delivering a seamless experience gave us complete confidence throughout. She is a real asset to the team, and I wouldn't hesitate to recommend both Alice and the company to others. Thank you for such excellent service!

Reliable, always

We've been using Total Merchandise for many years because of their reliability, prompt service and great value

Great Experience

I had a great experience! The metal key chains I ordered look great and my merchandise consultant Eloise French was really helpful and responded to all my queries very quickly.

Great Service!

Great Service!! We had great service from our first enquiry to processing and producing our water bottles. Poppy S was our consultant and was very attentive and kept us regularly updating on our order progress and we received our order promptly - would highly recommend them. Great product as this was the second time we had ordered them, so you can tell it was quality.

Great quality and fast delivery

Our charity needed something to give our prospective donors something to remind them of us. We needed it quickly for an important event. Poppy S was brilliant; we chose a keyring showing our logo which was produced and delivered in perfect time for the event. The quality is great and exactly what we ordered!

Great Products & Fantastic Service

The whole process of ordering merchandise for our company was easy and with the huge range of products available suited all our needs. Poppy S was on hand to answer any queries, and help with the production of the items we required to ensure they were just right. She was even able to arrange delivery in time for an event we were holding at short notice. We will definitely be using Total Merchandise again in the future.

Poppy S was amazing at helping us

Poppy S was amazing at helping us, so responsive, the products have arrived in perfect order, quickly, well packed and really lovely quality. Total Merchandise is our first port of call when ordering our marketing materials

Eloise was very easy to work with…

Eloise was very easy to work with throughout the process of approving the design and ordering/delivery of the printed tablecloth. Would definitely recommend Total Merchandise to other organisations.

Speedy service and super helpful

Speedy service and super helpful. Special thanks to Poppy Saville, who guided me through the purchase with recommendations and first class communication . A seamless process . Thank you

Very impressed with product and…

Very impressed with product and customer service, in particular Eloise French. Initial enquiries met with speed and professionalism, and sample requested arrived quickly. They didn't bombard me with hard sell emails or phone calls once sample and quote sent either (unlike some companies who i now refuse to use!) Product ordered were house shaped tape measure keyring with 2 colour branded panel, and they arrived within the timeframe given and are even better than I imagined they would be. Cannot wait to use these at a business show we are attending soon.

Pens for Expo Giveaway

We approached Total Merchandise for some giveaways for a Expo we were doing. Time was fairly short but the Support from Eloise was great throughout - from selection of products, approval of artwork and confirmation of delivery dates, communication was clear and reasonably quick. The pens we ordered arrived on the promised date and we're really happy with the quality of the product and the printing. Would happily recommend

Repeat Customer

Customer service was really good and confirmed order details - which had to be slightly changed. Really pleased with the quality of items and service received.

Consistently Great Service

We've used Total Merchandise in the past, so we're a returning customer and we've yet to be disappointed. Eloise was fantastic and responsive - thanks to her support, we were able to order some branded lanyards on quite short notice. Total Merchandise has a seamless ordering process, so they're my first choice for branded goods.

Friendly and efficient service

Friendly and efficient service. We have used Total Merchandise a few times now, and have always found them to be friendly and efficient. On our most recent purchase Eloise French was particularly helpful.

Very happy with the goods, overall a great experience

Very happy with the goods received and the design and delivery process. The online tool is slick and makes things easy to manage, the designers were responsive to changes, and Eloise managed everything smoothly. I would say the product images could be better to allow a closer inspection of the product before ordering. We had a tight turnaround and were happy with what we chose, but of course it's always better to have time in hand to get samples first. Overall, a great experience for a new customer.

Valued Customer

We order frequently from TM and feel we are always supported and keep up to date with production and deliveries. Poppy S is our account manager and is always there to ensure we feel like a valued customer.

The recycled bugs are fabulous and the…

The recycled bugs are fabulous and the whole process from start to finish was flawless!

Perfect branded Toblerones

So happy with the branded Toblerones we ordered. Poppy S was very helpful in pulling together the quote and getting the order out to us on time for our event. Couldn't ask for more. Would happily recommend.

Friendly, professional, and incredibly helpful

Poppy S at Total Merchandise was fantastic to work with. She was friendly, professional, and incredibly helpful throughout the process. Communication was excellent, and she made everything straightforward from start to finish. I really appreciated her attention to detail and willingness to help and the quick delivery in time for our event. I would definitely recommend Poppy and Total Merchandise.

Eloise was really helpful

Eloise was really helpful and efficient. The order was received within 48hours

Everything was spot on!

Jess was so helpful throughout our recent project. Everything arrived on time and looking great! With thanks from New Era Events.

Excellent ordering process and delivery

We have ordered various branded items fro. this company and are always very happy with the helpful ordering process, spread and quality. Eloise assisted with the order and was super helpful.

ORder with Ease

We make regular orders via Poppy S for our business, and she makes every order a dream experience. Easy to communicate with and make order with, never had any issues with anything over 2 years of ordering with TM and Poppy. Will continue to do so for a long time to come!

Great customer service and everyone was…

Great customer service and everyone was extremely responsive. Thank you Isabelle and Poppy S!

I’ve used Total Merchandise previously…

I’ve used Total Merchandise previously and chose to return because of the fantastic quality of the products we received. I worked with Poppy S, who was brilliant throughout the process. Thank you so much!

Re-ordering made easy

We have previously used Total Merchandise so was grateful that as a returning customer I didn't need to dig out or make up new design files to get my re-order underway. Poppy S was very helpful and made the whole process easy and a joy to work with.

Poppy S was really helpful throughout…

Poppy S was really helpful throughout and although the lanyard order was last minute in the end, she was super supportive and the order arrived early! Thanks so much and we will be in touch again very soon I am sure :-)

High quality goods, speedy service and turnaround - perfect for our Charity's needs

Great communication from everyone at Total Merchandise. The products are made to a high quality, and we are very happy with everything. We will definitely be using them again in the future.

Great service from Total Merchandise - our tote bags had a sharp print and were true to our brand colours and Poppy S was great to work with.

I streated to order some engraved pens on a Friday and by a week later on the Saturday they arrived. I really didn't believe they would be made and delivered in such a short time.The help I got from Eloise in their Colchester branch was excellent. The pens are exactly what I wanted. Great Cutomer Serviece. Well done.

Excellent, speedy service. Was very impressed with Charlotte, who was always at the end of the phone offering support

Amazing service from Izzy and the team. Our client moved the goalpost mid production, but we were still able to deliver the goods in time for the plane destined for the Maldives :)