Customer service is paramount to almost any organisation, whatever industry you work within customers need to be at the heart of your business. This is why you should reward loyalty with promotional merchandise for small business.
There are certain skills which have to be mastered by every employee dealing with customers. When you mention the words customer service people will often use the words 'people person', 'sociable' and 'likeable', however, these aren't customer service skills.
An important skill to hold when dealing with customers is patience. Customers may not understand what you are telling them and may become confused as a result. This can be frustrating for both you and the customer, but it's important that you don't show them you are frustrated. This is one of the times patience matters the most. It's also important when dealing with suppliers in business in general, as it can become very frustrating.
Clear communication skills are vital, the last thing a customer wants when the phone is answered is to hear a mumble from the other end of the line. The employees need to be clear and concise when dealing with customers, highlighting important information when necessary and making sure that the customer is listened to, which brings us onto our next point.
Listening is vital for customer service. Have you ever been in a shop, asked for something and been shown something completely different? Annoying, isn't it? This could have been avoided if the customer service assistant had just listened to you. The same applies to your business. Make sure your employees have good listening skills if they do then it makes your business appear even better.
The purpose of Customer Service Week is to raise awareness of customer service and the role it plays in every industry along with the growth of the economy. As well as raising awareness, it's the ideal opportunity to recognise the efforts and achievements of people working in the industry. There's always that customer service assistant who is better than the others – this gives the opportunity to recognise that individual.
By participating in Customer Service Week, you can also show your customers your commitment to good customer service. By showing this you can, as a result, increase brand loyalty. This is because customers want to be part of an organisation who care about their customers.
Stock up on your personalised giveaways and distribute them as part of Customer Service Week.