Personalised Giveaways to Tie in With Customer Service Week

Customer service is paramount to almost any organisation, whatever industry you work within customers need to be at the heart of your business. This is why you should reward loyalty with promotional merchandise for small business.

There are certain skills which have to be mastered by every employee dealing with customers. When you mention the words customer service people will often use the words 'people person', 'sociable' and 'likeable', however, these aren't customer service skills. 

An important skill to hold when dealing with customers is patience. Customers may not understand what you are telling them and may become confused as a result. This can be frustrating for both you and the customer, but it's important that you don't show them you are frustrated. This is one of the times patience matters the most. It's also important when dealing with suppliers in business in general, as it can become very frustrating. 

Clear communication skills are vital, the last thing a customer wants when the phone is answered is to hear a mumble from the other end of the line. The employees need to be clear and concise when dealing with customers, highlighting important information when necessary and making sure that the customer is listened to, which brings us onto our next point.

Listening is vital for customer service. Have you ever been in a shop, asked for something and been shown something completely different?  Annoying, isn't it?  This could have been avoided if the customer service assistant had just listened to you. The same applies to your business. Make sure your employees have good listening skills if they do then it makes your business appear even better. 

The purpose of Customer Service Week is to raise awareness of customer service and the role it plays in every industry along with the growth of the economy. As well as raising awareness, it's the ideal opportunity to recognise the efforts and achievements of people working in the industry. There's always that customer service assistant who is better than the others – this gives the opportunity to recognise that individual.

By participating in Customer Service Week, you can also show your customers your commitment to good customer service. By showing this you can, as a result, increase brand loyalty. This is because customers want to be part of an organisation who care about their customers.

Stock up on your personalised giveaways and distribute them as part of Customer Service Week. 

Written by

Total Merchandise | Editoral Team

Our editorial team is drawn from a pool of experienced promotional merchandise product team members, account managers, marketers and other contributors. With such a wide range of skills and experience, they write about many aspects of promotional merchandise, wider marketing and business matters, as well as company news updates.

Connect with Total Merchandise on LinkedIn Connect with Total Merchandise on LinkedIn

Total Merchandise
The Power Of Promotional Paper Coffee Cup Sleeves

The Power Of Promotional Paper Coffee Cup Sleeves

Whilst a hot cup of coffee is a daily saviour for people across the UK, singed fingertips are a decidedly less desirable side-effect of the morning caffeine fix. 

The TM Edit: Our Most Popular Products Of 2020

The TM Edit: Our Most Popular Products Of 2020

With the end of the year edging ever closer, we've decided to shine a light on our most popular promotional products of 2020. These aren't just any old merchan...

How To Keep Your Promotional Merchandise On Trend In 2019

How To Keep Your Promotional Merchandise On Trend In 2019

Every business strives to remain current and promotional merchandise is no different. Consumer trends are constantly changing, 2018 saw the rise of the fidget spinner,...

4 Ways To Maximise Your Brand's Presence At A Business Event

4 Ways To Maximise Your Brand's Presence At A Business Event

Okay, it's official: business events are back on the calendar, people! Following this week's announcement from Boris Johnson that the third step of the co...

Must-Have Promotional Items For Reopening Indoor Dining In Pubs & Bars

Must-Have Promotional Items For Reopening Indoor Dining In Pubs & Bars

With the hospitality industry set to open their doors and welcome their customers back for inside dining from May 17th 2021, there's no better time to consider your must-hav...

Promotional Products For Your Planned Events This Summer

Promotional Products For Your Planned Events This Summer

With Step 3 of the government's roadmap set to unlock from 17th May - which is just a couple of weeks away - there's no better time to consider your...