Careers: Join The Total Merchandise Team

Total Merchandise Ltd – Customer Service Administrator

Total Merchandise is the UK’s leading supplier of promotional products. Winning multiple awards, Total Merchandise operates in a highly competitive and fast-moving market. Due to continued success and expansion, we’re looking to recruit for an exciting new role – Customer Service Administrator.

The Customer Service Administrator will be responsible for managing excellent communication and interactions between customers and the company, providing a high quality of customer service which increases the company’s reputation leading to increased sales and improved business performance.

What you will do:

Based within the customer service team, this is an exciting opportunity for the successful candidate to enjoy working within an award-winning company and with a professional and vibrant team. The typical activities you’ll be involved in include, but are not limited to:

• Process online order requests with speed and accuracy.
• Ensure all customer needs and enquiries are dealt with efficiently to achieve a high level of customer satisfaction.
• Handling queries via incoming calls, ensuring calls are handled in a professional and helpful manner.
• Checking stock levels, deadlines and order status’ with suppliers to ensure the smooth running of orders.

What you should have:

You’ll be part of a small but expanding team. As such, you should have a solid background in customer service and order processing (preferably 2+ years in an office environment), in addition to:

• Excellent organization and communication skills
• Meticulous attention to detail
• Ability to work in a fast-paced office environment
• Equipped to work as a team player as well as an individual
• Computer literacy and keyboard skills essential
• Ability to resolve any problems that may occur

Benefits:

This s a great opportunity to join a company at an exciting time of change and growth, giving you the ability to help drive the company’s growing success.

• Full training and induction
• Immediate starts available
• 25 days holiday, plus bank holidays
• Free onsite parking
• £22,000 per annum, plus the opportunity to earn quarterly performance-related bonuses of £500

Application:

To apply for this role, please email your CV and a cover letter to kara.wyatt@totalmerchandise.co.uk. 

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