Careers: Join The Total Merchandise Team

Role purpose

To effectively manage, oversee and organize interactions between our customers and the organization throughout the customer lifecycle. The Account Manager will optimize interactions from the customer’s perspective, and as a result, foster customer loyalty and advocacy. 

The Account Manager is responsible for managing excellent communication and interactions between customers and the company, providing a high quality of customer service which increases the company’s reputation leading to increased sales and improved business performance.

Key deliverables include:

• Preparing quotations, processing orders, handling enquiries via incoming calls, updating customer accounts and dealing with correspondence
• To provide the first line of contact for all incoming calls to the business, ensuring calls are handled in a professional and helpful manner
• Process both telephone and email enquiries with speed and accuracy, ensuring customers are made aware of all relevant information
• Ensure all customer contacts, sales and service issues are resolved to achieve a high level of customer satisfaction, balanced against commercial viability
• The ability to generate additional sales through the conversion of quotations, upsell products, and promotional selling and proactive calls
• To optimize every opportunity within all areas of the sales department to ensure individual KPI targets are consistently met, and contribute towards team, and company objectives
• Arranging PDF artwork visuals and samples
• Following up on samples
• Converting quotes into orders
• Checking stock levels
• Checking deadlines can be met by suppliers
• Creating electronic files to store client’s information regarding the order
• Entering the correct data onto the system which accurately reflects the status of orders
• Liaising with clients and making them aware of the order progress
• Checking on order status to ensure the smooth running of orders to avoid any issues

Attributes needed for this role include:

• Excellent organization skills
• Good communication skills
• Excellent attention to detail
• Ability to work in a fast-paced office environment
• Equipped to work as a team player as well as an individual
• Experienced at working towards targets/KPIs
• Computer literacy and keyboard skills essential

Application

To apply for this role, please email your CV and a cover letter to Fouad.Hassan@TotalMerchandise.co.uk.

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