Albion Ballpen

Outstanding service, very happy with the outcome

We recently purchased branded water bottles and notebooks for our event, and the service we received from Alice Ponting, our Merchandising Consultant, was outstanding from start to finish. Alice was professional, friendly, responsive, and went above and beyond to help us meet a very tight deadline. She provided excellent product recommendations, suggested alternative options where appropriate, and kept us updated throughout the process. Her attention to detail and proactive follow-up meant we always felt informed and supported. It was clear that our order was in very capable hands, and Alice's commitment to delivering a seamless experience gave us complete confidence throughout. She is a real asset to the team, and I wouldn't hesitate to recommend both Alice and the company to others. Thank you for such excellent service!

I streated to order some engraved pens on a Friday and by a week later on the Saturday they arrived. I really didn't believe they would be made and delivered in such a short time.The help I got from Eloise in their Colchester branch was excellent. The pens are exactly what I wanted. Great Cutomer Serviece. Well done.

Great Customer Service

From my first conversation with Eloise who helped me place my order for some engraved pens the customer service was excellent. I hadn't left a lot of time for the pens to be delivered before I needed them and really didn't think they would arrive in time but they arrived with three days to spare, The pens were exactly what I wanted. Just wish other companies customer service was as good. Well done!!

Highly recommend Total Merchandise

I've used Total Merchandise a few times now, most recently for personalised keyrings, and have always had a brilliant experience. The keyrings were great quality and delivered on time. Poppy S is our account manager, they were very helpful and responsive at every step. Highly recommend.