Handmade Bubble Base Pyramid Decanters

Very Good Experience - Poppy S was particularly helpful

Very smooth experience, Poppy S walked us through every step of the process. Very happy with the multi-tools purchased.

Outstanding service, very happy with the outcome

We recently purchased branded water bottles and notebooks for our event, and the service we received from Alice Ponting, our Merchandising Consultant, was outstanding from start to finish. Alice was professional, friendly, responsive, and went above and beyond to help us meet a very tight deadline. She provided excellent product recommendations, suggested alternative options where appropriate, and kept us updated throughout the process. Her attention to detail and proactive follow-up meant we always felt informed and supported. It was clear that our order was in very capable hands, and Alice's commitment to delivering a seamless experience gave us complete confidence throughout. She is a real asset to the team, and I wouldn't hesitate to recommend both Alice and the company to others. Thank you for such excellent service!

Re-ordering made easy

We have previously used Total Merchandise so was grateful that as a returning customer I didn't need to dig out or make up new design files to get my re-order underway. Poppy S was very helpful and made the whole process easy and a joy to work with.

I streated to order some engraved pens on a Friday and by a week later on the Saturday they arrived. I really didn't believe they would be made and delivered in such a short time.The help I got from Eloise in their Colchester branch was excellent. The pens are exactly what I wanted. Great Cutomer Serviece. Well done.