Trolley Coin

Outstanding service, very happy with the outcome

We recently purchased branded water bottles and notebooks for our event, and the service we received from Alice Ponting, our Merchandising Consultant, was outstanding from start to finish. Alice was professional, friendly, responsive, and went above and beyond to help us meet a very tight deadline. She provided excellent product recommendations, suggested alternative options where appropriate, and kept us updated throughout the process. Her attention to detail and proactive follow-up meant we always felt informed and supported. It was clear that our order was in very capable hands, and Alice's commitment to delivering a seamless experience gave us complete confidence throughout. She is a real asset to the team, and I wouldn't hesitate to recommend both Alice and the company to others. Thank you for such excellent service!

Poppy S handled the order and kept me…

Poppy S handled the order and kept me informed throughout. Easy ordering process, the kids are going to love their own personalised monkeys! 😊 Will order more soon.

Pens for Expo Giveaway

We approached Total Merchandise for some giveaways for a Expo we were doing. Time was fairly short but the Support from Eloise was great throughout - from selection of products, approval of artwork and confirmation of delivery dates, communication was clear and reasonably quick. The pens we ordered arrived on the promised date and we're really happy with the quality of the product and the printing. Would happily recommend

I streated to order some engraved pens on a Friday and by a week later on the Saturday they arrived. I really didn't believe they would be made and delivered in such a short time.The help I got from Eloise in their Colchester branch was excellent. The pens are exactly what I wanted. Great Cutomer Serviece. Well done.