Bone China Hug Mugs

Great service from Total Merchandise - our tote bags had a sharp print and were true to our brand colours and Poppy S was great to work with.

Outstanding service, very happy with the outcome

We recently purchased branded water bottles and notebooks for our event, and the service we received from Alice Ponting, our Merchandising Consultant, was outstanding from start to finish. Alice was professional, friendly, responsive, and went above and beyond to help us meet a very tight deadline. She provided excellent product recommendations, suggested alternative options where appropriate, and kept us updated throughout the process. Her attention to detail and proactive follow-up meant we always felt informed and supported. It was clear that our order was in very capable hands, and Alice's commitment to delivering a seamless experience gave us complete confidence throughout. She is a real asset to the team, and I wouldn't hesitate to recommend both Alice and the company to others. Thank you for such excellent service!

Re-ordering made easy

We have previously used Total Merchandise so was grateful that as a returning customer I didn't need to dig out or make up new design files to get my re-order underway. Poppy S was very helpful and made the whole process easy and a joy to work with.

Calm and Professional Service

Huge credit to Eloise, this was a last-minute order with a pressing deadline and coupled with some staff absence here, I feared the order might go horribly wrong. I should not have been too concerned, Eloise was calm and professional throughout and our order arrived with time to spare. Many thanks!