Frequently Asked Questions

Choosing Promotional Products

I'm new to ordering promotional products. How does it work?

How do I search for products on your website?

I've never ordered promotional merchandise before. Can you help me?

Can I request a sample before ordering?

How do I get pricing information or place an order?

How do I request pricing?

What are your minimum order quantities?

Can I request quotes for multiple products simultaneously?

How quickly will I receive my quote?

How long are quotes valid?

I'm ready to order without a quote. How do I proceed?

What information do you need to process my order?

What file format should I use for my logo?

Will I see a preview before production?

Do I need to pay before receiving the artwork proof?

When will I receive my artwork proof?

What happens after I place my order?

What payment options do you accept?

When will my order arrive?

How can I check available delivery times for products?

My delivery hasn't arrived. What should I do?