About us

Welcome to the Award Winning Total Merchandise Ltd Website

Your brand, in safe hands

As one of the UK’s Leading independently owned suppliers of printed promotional merchandise,
Total Merchandise Ltd offer a truly unrivaled quality of service to our customers be they public/private sector,
large or small.

By offering direct access to our management team customers have the ability to discuss any specific needs they may have with us, in addition to our dedicated sales advisors.

Our Management team consists of the following members:

David Stoddart

Social Media Director and Owner

Jason O'Connor

Sales Director and Owner

Michelle Rae Stoddart

Finance Director and Owner

We operate from a converted dairy a few miles from the M25 in Essex and welcome a visit from you anytime.

Our experienced group of dedicated individuals come together as a team to provide tailored solutions to fulfil the needs of both new and existing customers, in a family friendly manner.

In addition to having direct access to our management team our unique offering also includes an Art and Design team, Samples Department, Product Development Manager, Web Site Developers, System Developers and Dedicated Sales Advisors.

Customer service is pivotal in our industry and by ensuring you have a single point of contact processing your order from start to finish and updating you with progress as and when required - you can rely on us to ensure your products are delivered on time, in full and at a price which fulfils your business needs.

Our dedicated, unique approach and friendly sales staff continue to deliver exceptional customer service which is demonstrated by the growth of our client base and increasing order value year on year.

Our website has been developed based on feedback from customers and suppliers alike, in conjunction with the ever changing needs of businesses with regards to environmental impacts, ethical sourcing and the CR sustainability agenda.

In order to ensure customer service levels are continually assessed and improved upon we actively seek feedback from customers, suppliers and staff alike via survey monkeys developed specifically for each focus group.

With over 10000 products available from UK and European suppliers we have the ability to respond at short notice/lead times, especially in relation to plain stock orders. Our tried, tested and trusted relationships with manufacturers, suppliers in the Far East in conjunction with our experienced in-house Art and Design Department allows us to meet your bespoke requirements be they large or small.

We offer a tailored solution via our Art and Design Department be it amending existing artwork, adding a web address to your existing artwork or completely re-drawing your logo into a print ready format.

Please fell free to browse our web site, submit a quick quote enquiry, or leave a call back request for a prompt response from our Sales Team.

For telephone enquiries please call 01376 509092 to speak to a member of our team, or simply e-mail quotes@totalmerchandise.co.uk

You can also find us on all of the major social media networks/

We look forward to developing and supplying a unique tailored solution to meet your requirements…